Refund policy

Returns, Refunds And Cancellations

30 Day “Make it Right” Policy

We understand that accidents happen. If you receive a damaged, misprinted, or defective product, we’ll gladly replace it or offer a refund within 30 days.
However, as our products are made to order, we can’t accept returns or exchanges for incorrect sizes, colors, or if you simply change your mind.

We want to make sure you love your order. If you’re not in love with your purchase, contact us within 30 days of receiving your order and we’ll do our best to work with you to find a solution. For quality issues, please provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Cancellations and Amendments

All of our products are made to order especially for you. You can cancel or amend your order at any time before it is sent to production. If the order has been sent to production, it means that our print partner is already working to produce it. Due to that, it may not be possible to cancel the order free of charge at this point. To check your order status, edit the shipping address or cancel contact us at orders@coryxkenshin.com and include your order confirmation number.

  • Pre-sale orders: Pre-sale product orders cannot be canceled after the pre-sale period has ended and production has begun.

Damaged/Quality Issues

For the fastest resolution, please include a photo demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.

Refunds

    • PayPal: Any refunds processed will show back up in your Paypal account within 24 business hours. Please note, the refunded amount must be transferred back to your banking institution from your Paypal account.
    • Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.
    • Prepaid Card: Refunds cannot be processed to prepaid cards.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

Therefore Coryxkenshin LLC reserves the right to refuse returns at its sole discretion.